Frequently asked questions

Who is Alpes Vaudoises Société Coopérative?

How does the alpesvaudoises.ch platform work?

Are dogs allowed on ski lifts?

What ski areas are there in the Alpes Vaudoises?

I want to ski for several days. Which ski pass should I choose?

What discounts are available for children and families?

What discounts are available for seniors?

I've put the wrong date on my ski pass. How can I correct this?

Should I buy my lift pass online or at the lift pass office?

How does dynamic pricing work?

Is the Magic Pass accepted in all resorts in the Alpes Vaudoises?

What are the ski pass prices for people with disabilities?

Are there group rates?

Do I need to take out cancellation or rescue insurance?

What are the operating dates for the ski lifts for the winter of 2024-2025?

What are the opening times of the gondola lift to the pistes?

Are the ski lifts open today?

Is night skiing taking place this week?

Are the sledging runs open?

Is the Tobogganing Park open?

When will the Tobogganing Park open for the 2024-2025 winter season?

How many toboggans are open today?

How do I book tickets and what are the cancellation conditions?

Due to unforeseen circumstances, I can no longer come to the Tobogganing Park. Can I have my ticket refunded?

Is it compulsory to wear a helmet and where can I reserve one?

I booked my ticket on the wrong date. Can you change it?

Is my child old enough to go to the Tobogganing Park or should he or she go to the mini-tracks?

How long can I stay and slide at the Tobogganing Park?

Do I need to buy tickets for the Tobogganing Park in advance?

How can I buy tickets for the Big Air Bag or Looping and how much do they cost?

I have a Passeport Loisirs, how do I make a reservation?

How do I make a group reservation?

Are dogs allowed in the Tobogganing Park?

When will the Diablerets toboggan run open?

When does the Diablerets sledge run open at night?

Do I need to book a sled rental in Les Diablerets?

How much does it cost to access the Diablerets toboggan run?

I'd like to organise a group outing and go tobogganing down Les Diablerets. What do I need to book?

Can I buy gift vouchers?

How do I buy a gift voucher that is valid to buy a ski pass?

How can I find out the balance of the promotional code or voucher I've received?

I have an Alpes Vaudoises gift voucher. How can I use it?

Where are the ski lockers located?

Are there picnic areas on the ski slopes?

Are e-bikes allowed on public transport?

Where are the bike charging points?